How to Delete a Google Review I Made

Knowing how to delete a Google review is a useful skill for anybody who has ever had to bargain with negative reviews on their Google My Business (GMB) listing (now chosen Google Business Profile).

These negative reviews can blemish your brand's online reputation, especially if the reviews stand out in search results for your business on Google, or if they're bringing your online ratings downwards.

Why Delete a Google Review?

Understandably, negative Google reviews tin bulldoze potential customers away. It makes sense for you lot to want to know how to remove a Google review if it is negatively impacting your reputation.

After all, traffic-wise, Google is the well-nigh popular website in the earth. Co-ordinate to online reviews statistics , it's also number 1 on the list of height business review sites . When customers share their negative experiences on Google, the results for brands tin be burdensome.

google is the top site for business reviews

63.6% of consumers say they are likely to check reviews on Google before visiting a business concern location — more than whatsoever other review site.
Google is the number 1 source of online reviews , followed by Facebook. Websites that focus primarily on reviews like Yelp and Tripadvisor are not growing every bit much every bit the websites where consumers are likely to already have user accounts (such every bit Google and Facebook) and therefore experience less friction in reviewing businesses.
21% concord that Google reviews are one of the nearly important factors in their search for a local business organisation, ranking them equally more influential than price estimates, proximity, and search engine results pages (SERPs).

Downloaded the report? How to Interpret Your Reputation Score

How to Delete a Google Review (that Yous Posted)

Anyone with a Google business relationship can write reviews for places they've visited. These reviews appear on Google Maps as well as on the business's Google listing.

Equally a user, you won't be able to add together an bearding review on Google. All reviews are public, so anyone can see what you write. If you change your mind nearly a identify you reviewed, you lot'll be able to edit or delete the review while signed in to your Google business relationship.

Stride-past-Step Instructions: "How to Delete a Google Review I Posted"

On your computer, open Google Maps .
In the meridian left, click Menu. And so click "Your contributions" and choose "Reviews."
Next to the review you lot want to edit or delete, click "More." Choose an pick and follow the instructions.

How to Delete Google Reviews of Your Business

Let's become this out of the way: when you log into your Google My Business account or Google Business organisation Contour Managing director, y'all won't find a "Delete" button under every review that you want to remove. It isn't that uncomplicated.

Near of the time, those that succeed in having reviews removed from their Google business concern listing are able to exercise and then later on a not-and so-straightforward process.

Businesses tin can either 1) enquire Google directly to remove fraudulent reviews or reviews that violate Google review policy or ii) enquire the reviewer directly to delete their own review.

How to Flag or Remove a Google Review If Information technology'due south Fake or Violates Guidelines

Sadly, it'due south not uncommon for a business to receive imitation reviews on Google.

These could come up from a spammer or a direct competitor. Sometimes, they could come from a disgruntled former employee hoping to cause irreparable impairment to your employer branding .

While Google has measures in place to remove fake and spammy reviews, yous can also take steps to delete a Google review if you think information technology isn't accurate, relevant, or useful. If you're sure that its contents violate the Google review policy , you lot can try to delete the Google review by flagging information technology with these three steps:

Sign in to Google My Business or Google Concern Contour Director.
Choose your business organisation location and click Reviews from the menu.
Find the review you'd like to flag, click the 3-dot menu, so click Flag every bit inappropriate .

When to Flag a Google Review

For your reference, hither are the types of reviews that would violate the Google review policy.

Spam, fake, or duplicate Content: Google reviews should reflect a customer's genuine experience at your business concern and should non be posted to manipulate your ratings. Duplicates (reviews posted for multiple locations or from multiple accounts) are also not allowed.
Content with conflicts of involvement: You cannot review your own business concern or your competitors in order to manipulate ratings.
Off-topic content: Reviews should be based on a customer's experience at your business location. "Full general political, social commentary, or personal rants" are not allowed and serve as grounds for a Google review existence deleted or removed.
Restricted and illegal content: Google tin delete reviews that present or depict illegal activity. Reviews of products or services that are subject to controls (alcohol, gambling, tobacco, guns, etc.) must likewise follow local legal regulations and guidelines.
Terrorist, sexually explicit, offensive, dangerous or derogatory content: Google deletes or removes reviews that are posted past terrorist organizations, contain sexually explicit material, contain obscene, profane, or offensive language, or incite hatred against or promote bigotry of specific individuals or groups.

Pro Tip: Respond to the Review Anyhow

It may seem counter-intuitive to accept to publicly reply to a Google review that y'all are flagging for removal.

Go on in listen, though, that responding to what may plough out to be a fake or fraudulent review is a swell style to prove other potential customers how you handle criticism (valid or not).

Remember: how your company responds to negative reviews and unsolicited feedback tin can have a greater affect on your reputation than what'south being said by the customer in the first place.

Hither's an example of how you can respond:

"Hi, (Reviewer'southward Name), We have these matters very seriously. Unfortunately, we take no record or recollection of any customer or customer transaction fitting this account. We are also unable to verify anything about your identity from your name in our records. Nosotros take comments like yours seriously and would like to investigate this issue further. Volition you please contact us privately? Nosotros'd love the chance to fix what might have gone wrong in your feel with united states."

How to Ask the Reviewer to Delete a Google Review

Anyone with a Google account tin edit or delete a review they have written. But your customers might non know how exactly they can do this. Share these instructions to make it easy for them.

The customer should open Google Maps on their computer or device.
In the top left, click Menu (three horizontal lines).
Look for Your contributions , click, and so choose Reviews .
Next to their review of your business concern, click More (3 dots).
Cull an option (edit or delete) and follow the instructions.

Trying to Delete Google Reviews? Best Practices, Tips, and Culling Solutions

There are ways to protect your make'due south online reputation without resorting to deleting Google reviews. Here are a number of all-time practices, tips, and alternative solutions that you can implement to minimize the affect of negative reviews on your Google listings.

Respond to the Review

Proactively addressing unsolicited feedback is the all-time fashion to strengthen and protect your online reputation, and the best mode to do so is by responding to the consumer'due south complaints.

Doing so ways you lot take a better take chances of not simply resolving the result, but also retaining them for futurity purchases. Yous can likewise potentially convince them to change or have down their review.

Even if you don't, you're showing those reading the review that yous value feedback and take pride in correcting problems with every client'south experience.

When trying to figure out how to respond to negative reviews , you should accost specific issues raised in the review and allow the reviewer know of your commitment to providing solutions. Likewise, be sure to thank the customer for taking the time to share their thoughts.

In the eyes of other potential customers, taking time to respond to reviews can also provide reassurance that your system listens to the vocalization of the client and is committed to constructive client experience direction .

Reach Out to the Reviewer

If you think you're able to satisfactorily resolve your customer's issues, get ahead and enquire them if they still experience negatively well-nigh your business organisation. Make follow-upwards calls. Send an email. Invite them to return to your concern location.

Accept you won them over? If so, congratulations! They have the potential to go one of your most powerful concern promoters.

Amplify the Positive — Request for More Reviews

A neat criminal offense can exist your best defense. That'due south why information technology's of import to develop a strategy around asking for reviews from other customers. Ideally, this will help you amplify positive feedback about your company while besides drowning out the negative.

While some business review sites like Yelp frown upon business owners request customers for feedback, other sites — including Google — permit you to accomplish out to customers for reviews. Knowing how to get Google reviews is easy because there are multiple ways to do then.

Request Reviews through Email or SMS

Do y'all collect client email addresses or phone numbers at the point of sale or care? If and then, then yous can use that contact data to reach out to customers after they leave. Only brand sure you get their permission to assemble the information and tell them how you programme on using it.

Keep the message short and to the point, and add some personalization to show that you highly value their specific feedback. Exist certain to provide a Google reviews link that volition speedily have the client to your Google Business Profile and make information technology easy for them to leave a review.

Use the Ask Tool from ReviewTrackers

The Ask Tool by ReviewTrackers is an online reputation direction software feature that provides an intelligent workflow for teams looking to generate new reviews through SMS and e-mail campaigns, on-site kiosks, and customizable landing pages.

With the Ask Tool, you can also automate follow-up with scheduled reminders and drip campaigns . Meanwhile, Ask Tool'due south over-solicitation prevention technology helps you go along your email list make clean.

How to Delete a Google Review and Build a 5-Star Reputation

Knowing what to practise when yous receive a negative review on Google can assist y'all protect your online business organization reputation.

While there's no simple or straightforward way to remove Google reviews that could potentially impairment your reputation, following the steps outlined to a higher place tin prepare you for situations where your concern volition benefit from having a review on Google deleted or edited.

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Source: https://www.reviewtrackers.com/blog/how-to-delete-google-review/